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TDIndustries Selects Astea's Global Field Service & Mobility Solution Suite
  2008-12-30
  Company: Astea International (Company Info, More Press Releases )
 

HORSHAM, Pa., Dec. 30 -- Astea International Inc. the leader in service lifecycle management and mobility solutions announces that TDIndustries, one of America's premier facilities management and specialty construction companies has selected Astea's FieldCentrix(R) Enterprise solution to improve billing cycles, increase technician productivity and reduce operational costs.

TDIndustries is an employee-owned company with corporate offices in Dallas, Texas which installs heating, ventilation, air-conditioning, electrical, and plumbing systems in commercial, industrial, and multi-family residential buildings. They also maintain, repair and upgrade mechanical systems, and offer facility services and operations. The firm has become one of America's premier facilities management and specialty construction companies with annual revenues of approximately $300 million, more than 1,600 TDPartners, and offices in Austin, Houston, San Antonio, Dallas, Fort Worth and Phoenix. TDIndustries has been recognized by Fortune magazine as being one of the "100 Best Companies to Work For" the past 11 years.

TDIndustries' office and field personnel pride themselves on delivering superior customer service. Prior to implementing Astea's FieldCentrix solution, they were burdened with paperwork and manual processes. In an effort to improve efficiency and productivity, as well as reinforce their ongoing commitment to customer satisfaction and retention, TDIndustries launched the Service Technology Solutions Team (ST(2)). The primary objective is to deploy a mobility solution for their field work force, drastically reducing the amount of paperwork and manual processes. Additionally, they are looking at many other anticipated benefits, such as reducing operational costs, implementing streamlined standard operating procedures, increasing technician "wrench time", improving billing cycles, providing their office and field with more accurate and timely information, increasing revenues and boosting customer satisfaction.

"We needed a proven solution that would provide us with total visibility of our field service operations, give our field force real-time access to information where and when they need it, as well as streamline and accelerate our billing cycles," said Bob Wilken, Executive Vice President, TDIndustries. "After an extensive evaluation process we strongly concluded that Astea's FieldCentrix suite was the best fit for our business model not only for today, but also for our future growth initiatives."

TDIndustries will implement the entire FieldCentrix Enterprise suite of applications including FX Service Center(R), FX Mobile(R), FX Fleet Manager(TM) and FX e-Service(TM) to 280 mobile and 78 back-office users.

About TDIndustries

TDIndustries is an employee-owned company with corporate offices in Dallas, Texas. The firm has become one of America's premier facilities management and specialty construction companies with annual revenues of approximately $300 million, more than 1,600 TDPartners, and offices in Austin, Houston, San Antonio, Dallas, Fort Worth and Phoenix. For more information, visit the company's website at: www.tdindustries.com

About Astea International

Astea International (Nasdaq: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. Astea is helping companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point. Since its inception in 1979, Astea has licensed applications to companies, around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices. For more information, visit the company's website at: www.astea.com

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