Request and Response was designed to allow companies to track user requests. Since ISMRR allows for complete customization, there are no limits on what can be tracked.

Track requests from other users
Local and remote installs supported
Connect from any remote site
Configure almost all aspects of the program
Use for any project tracking, not just computer related (fully customizable)
Color coding of Requests and Users
Connect to multiple servers from 1 client
Advanced searching (SQL and Full Text)
SQL Repository
Built-in Knowledge Base (regulated by Admin)
Archive finished request for faster access to open requests
Comprehensive Reports/Charts
Custom Report Designer
Complete user management
Define defaults as needed. No predefined entries to limit usage.
Email notice of updates to requests.
Attach files to requests
Link to other requests
History of all changes made to request
Export to XLS,HTM,XML,TXT
Built-in screen capture
Multiple views
much more ...